Dedicated to service excellence
Not only will you save 30% to 50% over OEM agreements with a GCMI Full Service Agreement, you’ll receive the highest quality service possible. With an average experience level of over 12 years, our Field Service Engineers are some of the most tenured in the industry. From the oldest to the newest CT, MR, our engineers are factory-trained and certified.
GCMI provides completely customizable plans that let you specify service parameters in order to meet your exact service needs and budget requirements:
Response time (as fast as 4 hours)
Service hours (as late as 10 pm local time on “down” systems)
Uptime guarantee (as high as 98%)
Number of preventative maintenance visits
Live 24×7 Technical Support
First Look Agreement
Designed for practices, clinics and hospitals that employ their own in-house Clinical Engineers to support their equipment, First Look Service from GCMI offers a true cooperative agreement that saves you money while ensuring you have the service and support resources in place to deliver the uptime needed.
First Look Service agreements are available to all customers. This agreement is designed for customers with an OEM trained service person onsite. This type of agreement provides an ideal backup in the event you need extra help because of increased workload or staff shortfalls. You can also call on First Look Service when additional outside expertise is needed to handle unusual or unique service challenges.
Avoid disruption to your imaging practice and your patients’ schedules with proactive, preventative maintenance by GCMI. Preventative maintenance is performed by our local service force, featuring the industry’s most tenured Field Service Engineers (FSEs) who average 12+ years experience. GCMI is designed to provide preventative maintenance outside of your normal operating hours, helping you maximize uptime.
Time and Materials
Do you prefer the flexibility and freedom of Time and Materials service? Then count on GCMIs local service force for rapid response and quality work. You’ll save significantly over published OEM hourly rates. In addition, materials from GCMI are typically 20%-40% less than OEM list price, saving you even more.